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| Reliable and responsive service that is always there for you |
| If you are consistently worried about maintaining your mission-critical applications, worry no further. The Cogent IBS Application Management Service (AMS) model is a virtual extension of your operating environment. We provide support and application management services on an onsite, onshore or offshore basis. |
| Cogent IBS BI advantage |
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Consistency of resources |
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End-to-end SAP system support |
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Faster incident-resolution times |
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Reliability, responsiveness and security |
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Superior quality technical and functional support |
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Reduced total cost of ownership |
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Internal peer-to-peer review of work products |
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| Our SAP related support services are aimed at providing anywhere, anytime solutions for your business applications. These services are delivered using the best models that align with your business. |
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| Delivery models |
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Onsite: Our consultants are deployed at the client location for AMS services. |
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Onshore: Cogent IBS consultants work close to the clients location in the same region or country. This helps minimize costs while usage efficiency is high in this model. |
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Offshore: This work takes place through our consulting resources based out of the US. With a large pool of professionals at hand to provide 24x7 support, our service helps clients save time and money for their business. |
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Hybrid: Our consultants work across different geographies. The onsite visits will involve only onshore resources traveling and provide 24x7 support. |
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| Support coverage of all key SAP areas |
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| Cogent IBS BI advantage |
Platform support |
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Technical - programming services including ABAP, JAVA, NetWeaver components and interface development. |
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Basis - system architecture and management, security, transport management, system & client refreshes. |
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Functional - application configuration, best business practices, application integration. |
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Technical infrastructure - database and operating systems administration, backups. |
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Where innovation meets your strategic business requirements. |
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Application management service